Starfish Legacy Consulting

Starfish Legacy Consulting


It matters to that one


I am

About Me

I am passionate about key functional areas in integrated talent management such as job architecture, assessment, recruitment, leadership development, and talent management (career and succession management, and employer branding) from conception to delivery. I am focused on performance and consulting with the right people. Starfish Legacy Consulting reflects my attitude to business and success in the workplace.

About Petro De Beer and Starfish Legacy Consulting

  • Email: petro@sflc.co.za
  • Website: www.sflc.co.za
  • Phone: +27 (0)83 283-7551
  • City: Pretoria, South Africa
  • Birthday: 11 October 1969
  • Age: 53
  • Gender: Female
  • Degree: Honours and post-graduate
  • Transport: Own transport; valid driver's licence
  • Position: Consultant, will consider permanent position
  • Relocation: National and international
  • Resumé: Available on Request

Facts


I am a self-starter who is goal-driven, dynamic, and passionate with a high level of integrity in my dealings with people and business. I am an excellent communicator and networker with well-developed interpersonal skills.


A passionate and astute executive, I am committed to people development, with vast experience and expertise in organisational development, strategic management, and performance consulting. With over 25 years of hospitality and gaming experience, as an instructional designer I have the ability to design tailor-made and just-in-time learning that is results-driven.


I have the ability to form trusted relationships with subordinates, clients as well as superiors.


Positions Held


I have held many senior positions in a number of companies, including Group Learning and Development Manager, Talent Manager, Brand Training Manager, and Talent Management Specialist. As such, I have built up a legacy of outstanding work. [ See my resumé of professional experience for detailed descriptions... ]


Skills and Services Offered


  • Business Coaching
  • Culture and Climate Specialist
  • Executive Coaching
  • Executive Leadership Strategist
  • Leadership Development Pipeline Developer and Facilitator
  • Learning and Development Manager
  • Neuro Leadership Performance Coaching
  • Project Manager
  • Talent Manager
  • Team Coaching
  • Transformation Manager

If your business has appointed new team leaders or managers, it is imperative that they are properly trained for their roles in the organisation. Sign them up for the supervisor, teamleader, or new manager bootcamp course. I also offer a workshop on strategy workshop for executive teams.

To design tailored content for on-line learning programmes, I use Articulate Storyline, Articulate Rise, Adobe Illustrator, and publish on Learner Management Systems aligning all learning to strive for excellence, practicing integrity, and always upholding my ethical standards. I have skilfully balanced organisational objectives and successful relationships, strategising and implementing ways in which to achieve and maintain a competitive business edge.

Development 100%
Management 90%
Training 75%
Corporate Specialist 80%
Performance Coaching 90%
Project Manager 55%

Work Experience

I have held senior positions in many areas, including that of Group Learning and Development Management, Talent Management, Brand Training Management, and Talent Management Specialist.

Summary

Strengths

A passionate and astute executive, committed to people development, with vast experience and expertise in organisational development, strategic management, and performance consulting. With over 25 years of Hospitality and Gaming experience, known to have the ability to design as an instructional designer, tailor-made and just-in-time learning that is results-driven.

Education

Post-graduate diploma in Business Administration

March 2009 – July 2011

University of Melbourne, Australia

Results Business Team Coach

2009

Fully accredited International Coaching Federation Business Coach offering team coaching to teams, to excel team performance and have a focused common purpose.

Results Business Coach

2008

Fully accredited International Coaching Federation Business Coach offering executive coaching to talent and executives.

B-Tech (Hons) Human Resources Development

July 2006

Vaal University of Technology, Completed Cum Laude

Diploma in Education and Development

September 2004

University of Johannesburg, Completed Cum Laude

Higher Certificate in ODEDTP

2003

Diploma in Higher Education

1993-1998

Technical Skills

MS Office (Word, Excel, PowerPoint, Outlook); Articulate Storyline; Articulate Rise; Adobe Illustrator and Publisher; and Learner Management Systems

Interventions

All interventions offered are backed by appropriate certification and licencing:

  • Certified Neuro Leadership Coach
  • Certified Neuro Leadership Team Coach
  • Certified Enneagram Coach
  • Certified Enneagram Team Coach
  • Certified SABPP Manager Programme Facilitator
  • Certified Shadowmatch User
  • Shadowmatch is an online workforce optimisation system that maps behavioural patterns, better known as habits.

  • Certified Shadowmatch Skillsgrid User
  • Skillsgrid is an automated system that enables employers to better understand the individual and collective skills of their employees.

Experience in the following:

  • Hospitality Management
  • Hospitality Food and Beverage
  • Hospitality Housekeeping
  • Hospitality Front of House Operations
  • Hospitality Guest Relations
  • Gaming Leadership Development
  • Gaming Operations Programme for Entry Level Employees
  • Organisational Effectiveness Interventions for Improvement of Company Culture
  • Customer Service Management and Consumer Behaviour Management
  • Emotional Intelligence intrapersonal Skills
  • Emotional Intelligence interpersonal Skills
  • Succession Planning Management
  • Talent Pipeline Management
  • Performance Management Coaching
  • Sales Performance Coaching
  • Business Performance Coaching
  • Executive Coaching
  • Team Coaching
  • Strategic Workshops
  • Business Strategy Coaching
  • Licenced to facilitate Skill Grid, an automated system that enables employers to better understand the individual and collective skills of their employees.
  • Licenced to facilitate Shadow Match, an online workforce optimisation system that maps behavioural patterns, better known as habits.

Professional Experience

Project Manager – SA Inland International Hotel School, Johannesburg

May 2023 – current
  • Manage Accredited Learning Programmes NQF Level 3, 4, and 5 from Services SETA and CATHSSETA.
  • Manage, lead, and develop team of independent specialists and training administrators to deliver accredited programmes to clients.
  • Vendor Management: Coordinate with external training vendors, negotiate contracts, and ensure delivery of high-quality training services.
  • Develop comprehensive project plans outlining the scope, objectives, timelines, and resource requirements for learning and development initiatives.
  • Identify, in consultation with Sales, learning and development needs of the organisation through consultation with key stakeholders, analysing performance gaps, and staying informed about industry trends.

Group Learning and Development Manager, Tsogo Sun Gaming

September 2020 – April 2023
  • Manage 13 casinos, LPM’s and online Betting Learning and Development.
  • Manage, lead, and develop team of training specialists and training.
  • Liaise with business leaders to ensure learning, training, and development meet current business needs and improve people’s performance.
  • Design and implement training programmes.
  • Set and track training.
  • Positively influence top management as they set the development of employees as the key priority of the priority of the organisation.
  • Set training budget, allocate stretches, and report spending.
  • Identify gaps in skills and competencies, identify main training needs and prepare the training plan for the entire organisation
  • Negotiate and approve basic framework for company-wide training programmes.
  • Build strong internal networks as internal trainers are identified and developed.
  • Build strong external networks as training best practices are implemented in the organisation.
  • Participate in HR Marketing team and build the feeling of "Employer of Choice".
  • Build coaching and mentoring networks in the organisation.
  • Lead organisation-wide talent development.
  • Act as contributing team member in change management projects.
  • Act as member of HR Management.

Lead Development as a function, with contributions to changes in architecture, frameworks, and products for the Tsogo Sun Group and the industry. Herewith work experience to articulate the skills I can contribute to the business.

Key Performance Requirements
  • Align talent systems, solutions, and products to business objectives and values.
  • Continuously develop global thought leadership and expertise in development and talent field.
  • Implementation: Obtain "buy-in" for value adding strategies, projects, solutions, systems, technologies, and products to enhance talent and development function.
  • Monitoring and Evaluation: Share expertise and thought leadership with others through mentoring and coaching of the next generation of leaders for Tsogo Sun.
  • Build relevant global professional expert networks and relationships to the advantage of the business and talent development function.
  • Demonstrate influential relationships with customers, contractors, consultants, and suppliers who consistently meet with business needs.
  • Work, project, resource, and set knowledge management standards for Tsogo Sun Group in the development function.
  • Develop new hallmarks and standards in the development and talent management field of expertise.
  • Compliance: Establish technical and professional policies, practices, procedures, and standards for the development function.
  • Technology integration: Develop and facilitate implementation of new and appropriate systems such as assessment tools, tracking of talent performance, and career path focused products for development of individuals and talent management for the Group.
  • Research and make recommendations towards talent trends and develop appropriate programmes for company-wide improvement.

The Tsogo Sun Group portfolio split the hotels, gaming, and corporate Learning and Development functions.

Key Performance Areas
  • Strategic Learning.
  • Project Planning.
  • Budget Management.
  • Management of B-BBEE Skills Development Targets for the Group.
  • Academy Programme and Scorecard Management.
  • Training development and capacitating programme delivery in properties.
  • Reporting and Control.
  • Change Management: Facilitate change management processes related to learning and development initiatives, ensuring smooth transitions and overcoming resistance.
  • Team Management.
  • Self-management and performance ownership.
  • Meet quarterly with HR and Operations Directors to report in talent summit on progress with talent in current development cycle.
  • Set up, facilitate, and endorse special development skills programmes with the support of subject matter experts for Chefs, Food and Beverage Managers, Executive Housekeeping and Maintenance, aimed at offering management and leadership coupled with technical expertise.
  • Set up tertiary programmes to professionalise employees in the business.
  • Offer employee study loan assistance to employees who wish to further their education.
  • Engage with Business Schools and Senior Management to align learning with business strategy for effective ROI, and
  • Design collateral, capacitate HRD’s and manage function of attraction of talent (Employment branding of Tsogo Sun) at Career Days throughout South Africa at all major career fairs.

Gaming Development Manager, Tsogo Sun Gaming, Centralised B-BBEE Academy

April 2019 – April 2020
  • Develop growth strategy focused both on financial gain and customer satisfaction.
  • Conduct research to identify new markets and customer needs.
  • Arrange business meetings with prospective clients.
  • Promote company's products/services addressing or predicting client objectives.
  • Prepare sales contracts ensuring adherence to law-established rules and guidelines.
  • Keep records of sales, revenue, invoices, etc.
  • Provide trustworthy feedback and after-sales support.
  • Build long-term relationships with new and existing customers, and
  • Develop entry-level staff into valuable salespeople.

Group Development Manager, Tsogo Sun

April 2013 – April 2019

Responsible for 14 casinos, 96 hotels and corporate functions

  • Contact potential clients to establish rapport and arrange meetings.
  • Plan and oversee new marketing initiatives.
  • Research organisations and individuals to find new opportunities.
  • Increase value of current customers and attract new ones.
  • Find and develop new markets and improve sales.
  • Attend conferences, meetings, and industry events.
  • Develop quotes and proposals for clients.
  • Develop goals for development team and business growth and ensuring these are met, and
  • Train personnel and help team members develop their skills.

Development Manager, Tsogo Sun Hotels

September 2010 – March 2013
  • Responsible for 96 hotels

Training Manager, Southern Sun Hotels

August 2009 – July 2010
  • Responsible for 62 hotels

Brand Training Manager, Southern Sun Hotel Group

August 2007 – July 2009
  • Responsible for 24 hotels

Learning and Development Manager, Emperors Palace

January 2002 – July 2007
  • Responsible for 18 000 employees

Representation

HASA (Housekeeping Association of South Africa)

Board member – Representing Tsogo Group of Executive specialist. Responsible for development of housekeepers.


DUT Advisory Board

Board member – Identified industry specialist to revise HR B-Tech curriculum.


SASCE

Board member – Key responsibilities toward integrated learning (WILL) between tertiary institutions and businesses across the country.

Companies represented

I have worked for the following companies and organisations:


  • Boston IT
  • Hychem
  • International Hotel School: Summit (Corporate Division)
  • Kentucky
  • McDonalds
  • Takealot
  • Radison Blue Hotel
  • Tsogo Sun Hotel Group
  • Tswane University of Technology
  • University of Pretoria
  • Wasteplan

References

Feel free to contact the following persons for a reference.


Karin Young

Industrial Psychologist
External and independent

Paula Bell

National Training Manager
HIS: Summit

Strini Rajagopaul

Former line manager
Tsogo Sun Group

Steve Howell

Former Tsogo Sun Academy Director
Tsogo Sun Group

Contact Me

Feel free to contact me.

Location:

Pretoria
South Africa

Call:

+27 (0)83 283-7551



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